Overview
At Suvas Online, we strive to provide you with the best shopping experience possible. Our shipping policy outlines the terms and conditions related to the delivery of products purchased from our online store. By placing an order with us, you agree to the terms outlined below.
Shipping Methods and Delivery Time
Shipping Providers: We use reputable third-party courier services to ensure timely and safe delivery of your products.
Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.
Delivery Time: Standard Delivery: 5-7 business days. Express Delivery: 2-3 business days (available at an additional cost). Please note that delivery times are estimates and may vary depending on your location and other factors beyond our control
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment through the courier’s website.
Delivery Attempts
Our courier partners will make delivery attempts as per their respective guidelines. If the delivery is not successful after these attempts, the package will be returned to us. In such cases, we will contact you to arrange for reshipment or a refund.
Delays and Issues
Unexpected Delays: While we strive to ensure timely delivery, there may be delays due to unforeseen circumstances such as weather conditions, strikes, or other disruptions. We will keep you informed of any delays and work to resolve them as quickly as possible.
Address Issues: Please ensure that the shipping address provided is correct and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
Damage or Lost Shipments
Damaged Items: If your order arrives damaged, please contact our customer service team within 48 hours of receiving the package. Provide details and photographic evidence of the damage to initiate a return or replacement process.
Lost Shipments: If your order is marked as delivered but you have not received it, please contact us within 7 days of the delivery date. We will coordinate with the courier service to investigate and resolve the issue.
Changes to the Policy
We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.